如何評價商品?

完成訂單後,在會員中心或個人訂單詳情頁會看見邀請評價,點選後即可評價商品,每筆訂單完成評價可獲得50元購物金。(顧客名稱將以半匿名的形式顯示)

商品有效期限多久?

天然潤唇膏為2年、天然唇線筆為2.5年,其他商品為3年

商品保存期限低於一年視為即期品,除天然潤唇膏保存期限低於9個月內視為即期品。即期品將會標明到期日期,並以優惠方式出售。

若對有效期限有所疑問,歡迎與客服聯繫確認欲購買商品之有效期限。

Are your products made from all natural ingredients?

When developing new products we work with cosmetic scientists to ensure that the ingredients used are naturally derived, and we ensure that we steer well clear of any harsh chemicals and certainly controversial ingredients.

The natural ingredients are generally refined or processed in order to be safe for human use, and to ensure they work as efficiently as possible in cosmetic use.

Are your products allergy-free?

Whilst our products are as simple as possible in formulation and made from the gentlest ingredients we can find, no one product (or ingredient) is guaranteed to be allergy-free for everyone.

Do your products contain parabens?

No, none of the Lily Lolo range of cosmetics contains parabens, fragrances or fillers.

What is your animal testing policy?

We do not test on animals and have achieved BUAV approval.

Are your products vegan friendly?

90% of our products are vegan friendly, however we have a small selection of shades which contain Carmine: (Mineral Blush - Candy Girl, Clementine, Flushed, Ooh La La, Surfer Girl, Sunset, Goddess & Beach Babe, Mineral Eye Shadow - Gold Digger, Golden Lilac, Black Sand, Lip Gloss - Bitten Pink, Scandalips, Cocktail & English Rose, Lipstick - Passion Pink, Parisina Pink, Intense Crush, Demure, Romantic Rose, Love Affair, French Flirt, Scarlet Red, Temptation & Desire. Lip Pencil - True Pink & Ruby Red. 

All our Lip gloss, Eye Brow Duo & Lipstick shades also contain Cera Alba (Beeswax), whilst our Lipstick also contains Lanolin.

Do you use any nano or micronized particles?

None of the particles are small enough to be classed as micronized or nano-particles.

What is the minimum particle size?

Titanium and Zinc oxide are uncoated and have a minimum particle size of 10 microns.

Are your products comedongenic?

Mineral makeup is non-comedogenic. There are no mineral oils or similar ingredients which create a film on the skin blocking the pores. With mineral foundation you can achieve excellent coverage which is breathable.

Where are your products made?

90% of our products are made in the UK, with the rest made in Europe.